Deming, Total Quality, and the Fundamental Respect for People

Deming, Total Quality, and the Fundamental Respect for People

Edward Deming is known as the father of the quality movement. TQM became a fixeture of many industrial and non-industrial companies. Yet, according to studies two thirds of companies consider that TQM hasn’t met their expectations. Is it TQM’s or Dr....
Japan Airlines CEO has no ego, says CBS (2min 20sec)

Japan Airlines CEO has no ego, says CBS (2min 20sec)

With many CEOs running their businesses into bankruptcy by making questionable business decisions and indulging in ego-driven excesses, the CEO of Japan Airlines proves that Americans can learn something from others. Just as Japanese business models helped it become a...
Want to keep your people? Liberate them!

Want to keep your people? Liberate them!

People leave managers, not companies January 31, 2012 This is the result of a Wilson Learning research on staff retention, presented in an article on HC Online a couple of years ago. It holds true today since little has changed in most companies. As a consequence, the...
Top ten most hated jobs – not the ones you think

Top ten most hated jobs – not the ones you think

Nurses hate their job? Managers hate theirs more, and this is why. January 28, 2012 An article from FORBES caught our attention this weekend: a survey of hundreds of thousands of employees conducted in 2011 by CareerBliss determined The 10 Most Hated Jobs. Surprise,...
Have a cause –

Have a cause –

If you don’t give a damn about anything, no one will give a damn about you November 30, 2011 FORBES’ has a funny section which uses “visuals to tell stories, jokes, and truths.” Recently the section published an illustrated list of 10 stupid-simple...